Shipping policy

Delivery times

The windows below cover the whole journey (printing, packing and delivery), not just the time in transit. Business days are Monday to Friday, not counting public holidays. Each product page also shows the dates your order should arrive between, worked out for your country.

  • United States: 3-9 business days
  • United Kingdom: 3-8 business days
  • Germany: 2-7 business days
  • Netherlands: 2-9 business days
  • Australia: 2-8 business days
  • Everywhere else: email us before you order and we will give you an estimate for your country.

In 2026 the typical US order arrived in 5 business days.

You will receive a tracking link by email as soon as your print is handed to the carrier.

These are estimates, not guarantees. Large or oversized orders, customs, weather and peak periods all move them, and none of that is within our control. If a date matters to you, email us before you order and we will tell you honestly whether it is realistic.

Shipping costs

Delivery to the United States is free. Everywhere else, shipping is calculated at checkout, before you pay, based on your delivery address and the size of the print. There are no charges added after checkout.

Where we ship

Worldwide, tracked.

Customs, duties and taxes

Because prints are produced locally wherever possible, most orders arrive without cross-border charges.

Where an order does cross a customs border, any duties or import taxes are set by your country and are your responsibility as the recipient. We cannot calculate or pay them in advance, and a parcel refused at customs is treated as a return. See the Refund and Return Policy.

If something goes wrong

If tracking has not moved for several days, or your print arrives damaged, email info@pitlaneprestige.com with your order number and, for damage, a photograph of the piece and its packaging.

We will replace or refund a damaged print at our cost. See the Refund and Return Policy for the full process.

Wrong address

Please check your delivery address at checkout. We can change it only before the print goes into production, so email us immediately if you spot a mistake.

An order returned to us because the address was wrong or nobody could accept it can be reshipped, with shipping charged again.

Contact

Pitlane Prestige, Pieterskerkhof 12, 2311 ST Leiden, Netherlands, info@pitlaneprestige.com