Shipping policy
Delivery times
The windows below cover the whole journey — printing, packing and delivery — not just the time in transit.
- Printed in your country (about 95% of orders): 3–5 business days
- Printed abroad and shipped in: 5–8 business days
You will receive a tracking link by email as soon as your print is handed to the carrier.
These are estimates, not guarantees. Large or oversized orders, customs, weather and peak periods all move them, and none of that is within our control. If a date matters to you, email us before you order and we will tell you honestly whether it is realistic.
Shipping costs
Shipping is calculated at checkout, before you pay, based on your delivery address and the size of the print. There are no charges added after checkout.
Where we ship
Worldwide, tracked.
Customs, duties and taxes
Because prints are produced locally wherever possible, most orders arrive without cross-border charges.
Where an order does cross a customs border, any duties or import taxes are set by your country and are your responsibility as the recipient. We cannot calculate or pay them in advance, and a parcel refused at customs is treated as a return — see the Refund and Return Policy.
If something goes wrong
If tracking has not moved for several days, or your print arrives damaged, email info@pitlaneprestige.com with your order number and, for damage, a photograph of the piece and its packaging.
We will replace or refund a damaged print at our cost. See the Refund and Return Policy for the full process.
Wrong address
Please check your delivery address at checkout. We can change it only before the print goes into production — email us immediately if you spot a mistake.
An order returned to us because the address was wrong or nobody could accept it can be reshipped, with shipping charged again.
Contact
Pitlane Prestige, Pieterskerkhof 12, 2311 ST Leiden, Netherlands — info@pitlaneprestige.com